PROVIDING SUPERIOR ROOFING SOLUTIONS IN JACKSONVILLE, FL

If you have signed an agreement with Trinity, it is because you felt comfortable with the Project Manager that you spoke with. That Project Manager will be your point of contact for the rest of this process. He/She will have left you with a business card and a folder of information. If this project is going through the insurance process, the next step will be an appointment with your insurance adjuster.

When the appointment is scheduled, call your Project Manager and let him/her know when it will be. A representative from Trinity will attend your adjuster appointment. If your project has been approved, your Project Manager will ask you to fill out documents such as a Notice of Commencement and selection options. Your project is now in "approved" status and will be set for material delivery.

You will be informed of the date your materials will be delivered to your home. Please note that due to rain and unforseen circumstances, project dates are subject to change. Your Project Manager will keep you informed of any changes of your build date. The day of your build, your Project Manager will ask for two payments from you. Your insurance deductible and the insurance check that was sent to you by your insurance company.

Your file will go through our production process once your material selections and signed permitting paperwork is received by our office. Our management team will review your paperwork, pull permits, and add your job to the build schedule.

This process usually takes 2-3 weeks once the office receives your paperwork.

Like any construction project, it takes coordination with multiple sub-contractors to schedule and complete your project. We employ our own roofing labor; however, Gulf Eagle supply warehouse mechanically delivers the material.

We outsource the delivery and pick up of our dumpsters.  In-progress and final inspections must be coordinated with various counties, not to mention administrative requirements and difficulties brought on by Florida weather.  Despite our best efforts, we often make changes to our build schedule, and sometimes those come at the last minute. We depend on your flexibility and understanding. Projects can be delayed and sometimes these decisions are not made until the day your project was scheduled to begin.

You should plan on your project lasting two full days. Some projects will obviously finish faster, but there are many reasons a “standard” one-day project can roll into a second day.

Weather delays are obvious, but roofing projects can also be delayed for municipal inspections, wood repairs, and code issues that need to be addressed in order to pass final inspections.

Yes! Ensuring that your grass is cut as low as possible may be the most important thing you can do to assist us through this process. High grass will make it very challenging for our crews and site supervisors to properly clean the yard of debris and nails.

Also, the crews will need access to the back yard, so please ensure that the gates are unlocked.  Yard ornaments and lighting fixtures can also pose a challenge to our crews. We ask that you, the homeowner, remove any yard ornaments or lighting fixtures that you wish to preserve.

We STRONGLY discourage taking time off work. If you must dedicate vacation time to being home, please understand you assume the risk of possibly taking time off and your project not starting on the designated day. As mentioned above, decisions on whether to build are sometimes not made until the morning of your project.

It depends on the individual, but please understand there is an extreme amount of noise involved, and if you depend on a quiet environment, you will probably find it challenging to work from home.

The property will also be full of nails and other roofing debris leaving the property unsafe for children and pets. In short, if you can be somewhere else, it is probably in your best interest.

No. If anyone asks for access to your home please call the office @ 904-763-2006.

Most homeowners leave their pets home with no issues, but if your pets are easily agitated or anxious, they will likely be affected by this type of work environment.

If they depend on outdoor bathroom breaks throughout the day, please be aware that your outdoor environment will be hazardous, and your pets will not be able to use the backyard until after the property is thoroughly checked for nails.

Material deliveries are typically made the business day preceding the planned start date of your project. This means that if your roof is scheduled for a Monday build, your materials will likely deliver on Friday. Please help us by having driveways clear, so delivery crews can mechanically load your roof.

The dumpster is usually delivered the day before your start date; however, it is not uncommon for the dumpster to be delivered the morning of your project as well.

The dumpster could remain in your driveway for up to 48 hours after your project is completed. If you have a Friday or Monday build, please be prepared for the dumpster to be onsite through the weekend.

Please have a parking plan arranged for the duration of your project. Roofing debris, nails and cars do not mix.

This occasionally happens and is why we have every customer make a written endorsement of their color selections. Any color changes made after delivery will involve a restock fee of at least $750 and can increase based on the size of your roof.

Any color changes made before delivery are welcome; however, they must be made in writing on one our project information sheets with your written endorsement. Under no circumstances will we assume any liability for buyer’s remorse, verbal directions, or anything short of your written changes.  

The crews usually show up between 6:30 and 7:30. They usually take a 2-hour lunch that can consist of all crew members taking an afternoon siesta. Please keep in mind, they show up around 7AM and work until 7:30PM, often in extreme temperatures, so a long lunch break is customary.

We do not reinstall satellite dishes. We highly recommend calling your dish provider and having them transfer the dish to a pole on the ground. It is not wise to drill 4 holes into a brand-new roof but transferring the satellite to a pole may not be an option for every customer.

In these circumstances, we recommend calling your dish provider the week before your project start date and scheduling an appt for them to reinstall your dish 2 days after we begin your project.

Over twenty thousand nails will be removed from your roof and a large portion of these nails will fall into your yard.  We will do our best to leave you with a safe environment once the project is completed, but it is impossible to guarantee all nails will be found during cleanup.

We strongly encourage you to inspect the yard before allowing any children or pets to roam freely. Important to note, and as mentioned before, it is extremely difficult to clean the yard when the grass is high, so please help us by ensuring the yard is cut prior to the start of your project. 

Unfortunately, no, in most cases dips and sagging areas on a roof are caused by structural issues. Eliminating dips in the roof typically cannot be addressed without repairing/altering trusses. Rotten decking is rarely the cause of dips and sags and replacing rotten decking may not eliminate the issue.

At Trinity, like many other ethical restoration contractors, the estimate we prepare to complete your project will not match the estimate your insurance adjuster prepared. A number of variables such as Florida Building Code and various materials are not taken into account when your adjuster is doing your insurance adjustment.

Trinity is required by Florida Building Code to make these changes when managing your home repairs. Our revised estimate accounts for these differences. Trinity will submit a revised estimate to your insurance company with these line items added to it. These line items are called supplements. Your insurance company will approve or decline these supplements and send a second check accounting for these line items overlooked in the first estimate.

Trinity offers on the spot financing options for as much as $100,000 for a full project restoration to as little as $1000 to help finance your deductible. Your Project Manager has the tools to walk you through this process.